Shipping policy

PRODUCTION & FULFILLMENT TIMES

Every item at MERCHAND is made to order. Standard production time takes 2 to 7 business days before your item is dispatched. Processing times may vary slightly during high-volume drops, holiday campaigns, or special launches.

ESTIMATED DELIVERY TIMES

  • United States & Canada: 3–7 business days after fulfillment.

  • United Kingdom & Europe: 4–10 business days after fulfillment.

  • Rest of the World: 7–20 business days after fulfillment.

Note: Delivery dates are estimates provided by shipping carriers, not guarantees.

TRACKING YOUR ORDER

As soon as your order is printed and packed, you will receive an automated email containing your tracking link. Please allow 24–48 hours for the tracking link to update with live carrier data.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to import duties, value-added taxes (VAT), and customs clearance fees once the package reaches its destination country. These charges are not included in the checkout price and are the sole responsibility of the customer. MERCHAND has no control over these charges and cannot predict what they may be.

TERMS OF SERVICE

OVERVIEW

This website is operated by MERCHAND. Throughout the site, the terms “we”, “us” and “our” refer to MERCHAND. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”).

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - INTELLECTUAL PROPERTY & DESIGNS

All content, graphics, typography, streetwear artwork, brand names, and visual materials displayed on this website are the exclusive intellectual property of MERCHAND. Unlawful duplication, resale, or reproduction of our artwork without express written permission is strictly prohibited.

SECTION 3 - ACCURACY OF PRODUCT DISPLAY & COLOR DISCLAIMER

We make every effort to display as accurately as possible the colors, textures, and details of our products. However, because our items are produced via Print-on-Demand digital printing (DTG), minor color variations may occur depending on your device’s screen calibration and garment fabric blend. These slight variations do not constitute a defect.

SECTION 4 - LIMITATION OF LIABILITY

In no case shall MERCHAND, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

SECTION 5 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Ontario, Canada.